A field guide from CampGrid
Support3 min readCampGrid assistant → Help & setup, or Contact → Support
Get Help in CampGrid
Get setup guidance, understand a booking issue, and continue a support conversation inside CampGrid.
Best for
- Setup questions
- Booking and email troubleshooting
- Following up on support
Before you start
- Sign in to the workspace where you need help.
Start with the task
Help & setup finds product guides and shows saved setup progress. For AI assistance, choose Campground tasks; an eligible subscription and available task credits are required.
Steps
- 1Open the CampGrid assistant and choose Help & setup.
- 2Describe what you want to do and what happened. Open a suggested control or guide.
- 3For reservation or payment changes, use the app’s controls or Campground tasks and review the proposed action before approving it.
Keep the conversation together
Send to support carries your conversation and the page context into a request. You can review the details first. Searching help does not submit a support request. Choose Send to support when you want us to review the details.
Steps
- 1Choose Send to support and review the details.
- 2Mark the request if a live booking or payment is affected.
- 3Open Your support requests to read updates and add a reply. Replies also generate an email notification.
Tips
- Never share passwords, verification codes, API keys or full card details.
- Service updates show published incidents. No published incident is not a guarantee that every transaction succeeded.