Help center
Bookings8 min readProperty setup -> Booking settings -> Policies

Guest Cancellations

Configure guest self-service cancellations while keeping property review for sensitive situations.

Best for

  • Cancellation policy setup
  • Guest reservation links
  • Paid booking review

Before you start

  • Write the public cancellation policy guests should see.
  • Choose how many cutoff days matter for your property.
  • Decide how deposits should be treated when guests cancel.
  • Decide whether short-notice paid cancellations should require property review.
Open in CampGridGo directly to Property setup -> Booking settings -> Policies.Open booking policies

How guest cancellation works

Guests use their secure reservation link to view stay details, pay balances, sign waivers, request changes or extras, confirm check-out, contact the property, and cancel or request cancellation.

CampGrid can instantly cancel simple unpaid bookings. Paid bookings, refundable deposits, and short-notice bookings can require staff review depending on your settings.

Set the policy fields

These controls live under Booking settings -> Policies.

Steps

  1. 1Enter the cancellation policy text guests should read.
  2. 2Turn on guest self-service cancellation if you want guests to act from their reservation link.
  3. 3Set the cutoff days.
  4. 4Choose the deposit refund policy under the Payments tab if you collect deposits.
  5. 5Decide whether short-notice paid cancellations can happen without an automatic refund.
  6. 6Save guest settings.

Related guides

Manual BookingsCreate and manage reservations that come from phone calls, walk-ins, or staff work.Taxes And FeesConfigure required taxes and fees so guest quotes match what you plan to collect.Rates And RulesUse stay rules, blackout dates, and rate overrides to control what guests can book.