Help Center
Step-by-step help for setup, reservations, payments, guest communication, and daily operations.
Each guide includes where to work, what to check, and common failure points.
A beginner path from creating a property to turning the booking page live.
Dashboard setup checklist and property setup header
Enter the basic public and operational details that every booking page depends on.
Property setup -> Details
Create an overview, add loop maps, and connect sections so guests can choose a site visually.
Property setup -> Map
Create bookable sites, place them on the map, and add the details guests use to choose.
Property setup -> Sites
Use stay rules, blackout dates, and rate overrides to control what guests can book.
Property setup -> Rates & availability
Configure required taxes and fees so guest quotes match what you plan to collect.
Property -> Taxes & Fees
Create and manage reservations that come from phone calls, walk-ins, or staff work.
Dashboard or Reservations -> New reservation
Import OTA iCal feeds and export CampGrid availability to reduce double bookings.
Reservations -> Calendar sync
Connect Stripe when you want guests to pay by card during checkout.
Payments -> Properties
Copy the booking iframe snippet into your existing site and test it on desktop and mobile.
Property -> Website Embed
Configure guest self-service cancellations while keeping property review for sensitive situations.
Property setup -> Booking settings -> Policies
Start and manage the subscription that keeps each property active in CampGrid.
Subscriptions
Quick fixes for common launch blockers, missing availability, pending payments, and embed issues.
Help center and contextual Need help panels