A field guide from CampGrid
Troubleshooting Setup
Quick fixes for common launch blockers, missing availability, pending payments, and embed issues.
Best for
- Launch blockers
- No available sites
- Stripe pending
- Embed layout issues
Before you start
- Open the property in CampGrid.
- Know whether the problem is in owner setup, the public page, Stripe, or your website.
- Use the related article for the specific area once you identify it.
The launch switch is disabled
Open the dashboard setup checklist or any property setup section. CampGrid keeps the live switch disabled until required setup is complete.
Check
- Property details are complete.
- Map image exists.
- At least one active site has a positive nightly rate.
- Guest contact email or phone exists.
- Check-in time, check-out time, arrival instructions, and cancellation policy are saved.
- Required waiver settings include guest-facing waiver copy or a document.
- The monthly AI subscription is active.
- Payment mode is manual, or Stripe is ready for charges and payouts.
Guests see no available sites
No availability usually means the selected dates are blocked by bookings, stay rules, blackout windows, unit closures, imported calendar blocks, inactive sites, or a filter that excludes every site.
Steps
- 1Check the same dates in the dashboard.
- 2Confirm the site is active.
- 3Confirm the site has a positive nightly rate.
- 4Review stay rules for minimum nights and weekday restrictions.
- 5Review blackout windows.
- 6Review availability closures and imported calendar blocks.
- 7Clear public site filters and search again.
Stripe is pending
Stripe can be connected but still not ready for charges and payouts. That usually means verification is incomplete or Stripe needs more information.
You can launch with manual payments while this is pending, then return to Payments and turn on online checkout after Stripe is payout-ready.
The embed looks wrong
If the embedded booking page is clipped, too short, or double-scrolls, the website builder is probably constraining the iframe block.
Tips
- Paste the full snippet, not only the URL.
- Increase the height of the embed block in the site builder.
- Remove fixed-height wrappers when possible.
- Use the hosted booking link while troubleshooting the website.